Information on refunds

In any case, the Purchaser has the right to withdraw from the contract entered into, without penalty and without specifying the reason, within the term of 14 (fourteen) working days, starting from the day of receipt of the goods purchased.

In the event that the Purchaser decides to avail himself of the right of withdrawal, he must notify the Seller by registered letter with return receipt to the address Via Varese 9, 27027, Gropello Cairoli (PV) within the following 48 (forty-eight) hours.

The stamp affixed by the post office on the receipt issued shall be authentic between the Parties. For the purposes of exercising the right of withdrawal, the sending of the communication may validly be replaced by the return of the purchased goods, provided that it is done within the same terms. The date of delivery to the post office or forwarding agent shall be deemed authentic between the Parties.

In any case, the return of the goods shall take place no later than 30 (thirty) days from the date of receipt of the goods. In any case, to be entitled to a full refund of the price paid, the goods must be returned intact and, in any case, in a normal state of preservation.

The Purchaser cannot exercise this right of withdrawal for contracts for the purchase of products that have been opened by the same, as well as goods made to measure or clearly customised or which, due to their nature, cannot be returned or risk deteriorating or altering rapidly, and in any other case envisaged by Article 55 of the Consumer Code.

The only costs payable by the Consumer for exercising the right of withdrawal under this article are the direct costs of returning the goods to the Vendor, unless the Vendor agrees to bear them.

The Vendor shall refund the full amount paid by the Purchaser free of charge within 30 (thirty) days of receipt of the notice of withdrawal.

Upon receipt of the communication with which the Purchaser communicates the exercise of the right of withdrawal, the Parties to this contract are released from their mutual obligations, without prejudice to the provisions of the previous points of this article.

In the event of defects or non-conformities of the product, the Customer must notify us within **30 (thirty) days from delivery**. The notification must be sent by e-mail to our customer service, including any photographic documentation showing the defect found. After this period, it will no longer be possible to claim the defect for the purposes of return or replacement of the product.

The membership fee paid to become an Oltre il Sole Representative, whether or not including product kits, represents an administrative and training contribution aimed at activating the position and qualifying as a Representative.

Any product kits included in the membership are exclusively instrumental to the business and do not constitute the purchase of goods intended for personal consumption.

Therefore, both the membership fee and any kits provided with it do not fall within the scope of the right of withdrawal provided for by Legislative Decree 206/2005 (Consumer Code) and are not refundable under any circumstances.